When coverage starts
On the earlier of four months after Pandora Green Planet ships the product, or its installation at the Original Location.
Resilient power.
Refined.
The Genesis series pairs a 12 kW hybrid inverter with LiFePO4 battery storage, engineered for dependable residential energy, every day and through every outage.
20 kWhPD40048 capacity
12 kWRated output
12,000Cycles at 100% DOD
20 yearsListed warranty
One system for sun, storage and the grid.
The Genesis 12K hybrid inverter decides where every kilowatt goes: from your panels to your home, into the battery, or out to the grid. Choose a moment of the day to see it.
Pandora energy storage, built for daily cycling.
Iron phosphate chemistry, integrated BMS monitoring and parallel operation up to ten units. Two capacities, one platform.
| Specification | PD40048 | PD30048 |
|---|---|---|
| Total energy | 400 Ah / 20 kWh | 300 Ah / 15 kWh |
| Chemistry | Iron phosphate | Iron phosphate |
| Nominal voltage | 51.2 Vdc | 51.2 Vdc |
| Operating voltage range | 48–57.6 V | 48–57.6 V |
| Max. charge / discharge | 200 A | 200 A |
| Operating temperature | −20 °C to +80 °C* | −20 °C to +80 °C* |
| Stackable | Up to 10 / 200 kWh | Up to 10 / 150 kWh nominal |
| BMS monitoring | Voltage, current, cell voltage and temperature | Voltage, current, cell voltage and temperature |
| Communication | CAN + RS485 | CAN + RS485 |
| Enclosure | IP20 / rack mounted | IP20 / rack mounted |
| Round-trip efficiency | 97% | 97% |
| Weight | 200 kg | 180 kg |
| Dimensions (W × D × H) | 2060 × 815 × 250 mm | 2060 × 815 × 250 mm |
| Listed product warranty | 20 years or 12,000 cycles at 100% DOD | 20 years or 12,000 cycles at 100% DOD |
| Referenced compliance | VDE 2510 / UN 38.3 / UL 1642 / UL 1973 / TÜV IEC 62619 | VDE 2510 / UN 38.3 / UL 1642 / UL 1973 / TÜV IEC 62619 |
* Operating limits and installation conditions must follow the applicable product manual and local requirements.
Genesis SRNE hybrid inverter
Genesis SRNE 12K · Genesis 12K-LV / SEI-12K-UP
- AC configuration
- 120/240 Vac split-phase · 120/208 Vac 2/3-phase · 230 Vac single-phase
- Power quality
- 50/60 Hz · PF 0.8 leading to 0.8 lagging · THDi < 2%
- Battery control
- Iron phosphate or lead-acid · self-adaptive BMS strategy
98.2%maximum efficiency · 97.8% European efficiency
| Specification | Genesis SRNE 12K |
|---|---|
| Brand | SRNE |
| Model | Genesis 12K-LV / SEI-12K-UP |
| Rated AC output | 12 kW |
| Maximum output current | 50 A |
| Nominal output to grid | 50 A |
| EPS rated backup output | 12 kW |
| EPS peak output (1 second) | 15 kW |
| Maximum PV input power | 16 kW |
| MPPT count / operating range | 2 / 125–550 V |
| Maximum DC voltage / MPPT | 550 V |
| Maximum input current / MPPT | 25 A |
| Battery nominal voltage | 48 Vdc |
| Max. charge / discharge current | 190 A / 190 A |
20 years.240-month limited warranty
Covers defects in workmanship and materials on the listed Genesis inverter and Pandora battery models, subject to the terms, exclusions and claim requirements of the Limited Warranty.
United StatesPuerto RicoU.S. Virgin IslandsGuamAmerican SamoaNorthern Mariana IslandsCanada
Transferable
Coverage can pass to a new owner while the product stays at the Original Location. Submit the Change of Equipment Ownership Form and pay the transfer fee within 30 days.
Repair, replace or credit
For a covered defect, Pandora Green Planet repairs or replaces the product without charge, or issues a credit up to its actual value. Repaired units keep coverage for the rest of the term or 90 days, whichever is later.
Making a claim
Contact an authorized reseller or Pandora Green Planet and submit the completed Customer Service Repair Form with:
Covered models
Genesis-5K-LV-UGenesis-7.6K-LV-UGenesis-8K-LV-UGenesis-10K-LV-UGenesis-12K-LV-UGenesis-16K-LV-USUN-5K / 7.6K / 8K / 10K / 12K / 16K SG01-LP1-US/EUPD40048PD30048
- Product model and serial number.
- Copy of the product invoice.
- Copy of the installation report and installation certificate.
- A clear description of the condition, with photographs and diagnostic information when requested.
What the warranty does not cover
- Misuse, neglect, tampering, unauthorized alteration, improper handling or willful damage.
- Improper installation or operation, an unsuitable environment, or use contrary to the product manual, law or regulation.
- Fire, water, generalized corrosion, biological infestation, hurricanes, earthquakes, force majeure, theft, vandalism, lightning, grid-voltage spikes, overcurrent, or input outside published limits.
- Incidental or consequential damage from another solar-system component, the property’s electrical system, neutral return, short circuit or other grid condition.
- Defaced, altered or removed identification marks, trademarks or serial numbers.
- Unauthorized alteration of a Trip Point Management profile that causes malfunction, failure or suboptimal performance.
- Cosmetic, technical or design conditions that do not materially affect energy production, form, fit or function.
- Access, transport, duties, import/export fees, administrative costs, third-party claims, loss of revenue, troubleshooting of the owner’s electrical system, or ancillary items not supplied by the Company.
- Transit loss or damage, accidental damage, and ex-display or reconditioned products unless a separate written warranty extension applies.
- Inverter operation below −25 °C or storage below −40 °C.
The warranty covers the replacement unit but not labor to uninstall or reinstall it. Where applicable, non-expedited outbound freight for a repaired or replacement product is covered; freight damage and carrier mishandling are excluded. Coverage applies only to eligible new products purchased from Pandora Green Planet or an authorized reseller, installed, operated and maintained as required.
The full Limited Warranty, including additional limitations and the legal notice, is available at PandoraGreenPlanet.com/Warranty.